First step of CRM Service suite is creation of Service Request.
A service request (SR) can be created in multiple ways - one way from Field Service:
Field Service Dispatcher:Service Request:Service Requests:Create Service Requests
Technically, it's the Incident_Number in CS_INCIDENTS_ALL_B
In R12, a SR can be purged via 'Service Request Data Purge' concurrent program.
A service request (SR) can be created in multiple ways - one way from Field Service:
Field Service Dispatcher:Service Request:Service Requests:Create Service Requests
Technically, it's the Incident_Number in CS_INCIDENTS_ALL_B
In R12, a SR can be purged via 'Service Request Data Purge' concurrent program.
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